WeStock-Managed Ads: FAQs

What images and videos are used in our ads?

• The Recommended Creative Assets you share with your customer success manager are incorporated across multiple ad sets to test which images and copy combinations perform best.
• Our Ads Team monitors performance daily to ensure the best performing ads are prioritized and the targeting is reaching customers that are converting.

What Meta campaign objectives are set for WeStock ads?

• Most rebate campaign ads are optimized for Leads, to get in front of customers who are likely to sign up for the offer.
• In some cases, the objective will change to a Traffic campaign to serve the ad to more customers.

What if a customer leaves a negative comment on the ad?

• You will be able to respond to or hide comments from customers on ads created by WeStock from your Meta ads account.
  • If our Ads Team has permissions to manage comments, WeStock can also hide negative comments. Please reach out to your customer success manager or reach out to customersuccess@westock.io if you need WeStock to manage  a comment.

Request Changes To A Live Campaign

• Please contact your customer success manager with your issue or reach out to customersuccess@westock.io to be directed to your customer success manager.